Perloux Shipping Policy

Thank you for choosing Perloux. We are committed to delivering our curated, artisan-crafted jewelry to you in pristine condition with secure, reliable delivery.

Because we work closely with boutique designers and local European artisans (including our hand-cast collections shipping directly from Greece and the United Kingdom), our delivery process is designed to ensure maximum care and quality.

1. Shipment Processing Times

• All orders are processed and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding weekends and public holidays).

• Once your order has been hand-inspected, packaged, and handed over to our shipping carriers, you will receive a shipping confirmation email featuring your custom tracking number.

2. Shipping Rates & Delivery Estimates

We proudly ship our collections to collectors across Europe, the United Kingdom, and internationally.

We offer Complimentary Tracked Shipping on all orders over €100. For orders under €100, a flat-rate shipping fee will be calculated and displayed at checkout.

Destination	Estimated Shipping Time	Shipping Method
United Kingdom & EU	5 – 8 Business Days	Express Tracked Courier
Rest of the World	7 – 14 Business Days	Standard International Tracked

Please note: Delivery times are estimates and begin from the date of dispatch rather than the date of order. In rare instances, customs clearance procedures or extreme weather events may cause slight delays.

3. Track Your Journey

We believe anticipation is part of the luxury experience. Every single Perloux parcel is sent via secure, tracked shipping.

Once your order is dispatched, you will receive an email containing a link to your live tracking portal. You can monitor your jewelry's journey from our partner studios directly to your doorstep.

4. Customs, Duties, and Taxes

• For EU & UK Customers: Because our primary artisan partners are based directly within Greece and the UK, the vast majority of our European deliveries do not face additional import customs or duties.

• For International Customers (Outside EU/UK): Your order may be subject to import duties, local taxes, or customs fees once the shipment reaches your destination country. These charges are determined by your local customs office and are the sole responsibility of the recipient. Perloux does not collect or manage these fees.

• General terms: By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

  Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

  Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

  The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

  To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

  The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

5. Lost, Damaged, or Missing Packages

We insure every package we send. In the highly unlikely event that your parcel arrives damaged or is lost in transit, please contact our concierge team within 7 days of delivery or the expected delivery date at hello@perloux.com.

Please include your order number and, if applicable, photos of the damaged packaging. We will immediately launch an investigation with the carrier and arrange a swift replacement or refund for you.