Perloux Refund & Return Policy

At Perloux, we take pride in the exceptional craftsmanship and curated design of our jewelry collections. We want you to love your pieces as much as we loved selecting them. If for any reason you are not completely satisfied with your purchase, we are here to assist you with a seamless return.

1. The 14-Day Return Window (Right of Withdrawal)

In accordance with European Union and United Kingdom consumer laws, you have the right to return your purchase for any reason within 14 days from the day you receive your parcel.

To be eligible for a return, your item must meet the following luxury care standards:

• It must be in the same condition that you received it: unworn, unused, and undamaged.

• It must be returned in its original, protective Perloux packaging (including any gift boxes, branded pouches, or care cards).

• You must provide the receipt or proof of purchase.

2. Items Exempt from Returns

To maintain strict hygiene and safety standards, the following items cannot be returned or refunded:

• Pierced Earrings: For hygiene reasons, we cannot accept returns on earrings unless they arrive faulty or damaged.

• Gift Cards: Virtual gift cards are non-refundable.

3. How to Initiate a Return

To begin a return, please contact our concierge team at hello@perloux.com.

1. Please include your Order Number and the Name of the Item you wish to return.

2. If your return is accepted, our team will provide you with the return shipping address and detailed instructions on how and where to send your package.

3. Please note: Items sent back to us without first requesting a return will not be accepted.

• Return Shipping Costs: Unless an item is faulty, customers are responsible for the cost of return shipping. We highly recommend using a tracked shipping service, as Perloux cannot be held responsible for return packages lost in transit.

4. Damaged or Faulty Items (Our Guarantee)

We meticulously inspect every piece before it leaves our artisan partners. In the rare event that your jewelry arrives damaged, defective, or if you receive the wrong item, please contact us immediately at hello@perloux.com with:

• Your order number.

• A brief description of the issue.

• A clear photo of the damage.

We will immediately evaluate the issue and make it right by offering a complimentary replacement or a full refund, including original shipping costs.

5. Refunds & Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund has been approved.

• Approval: If approved, your refund will be processed automatically, and a credit will be applied to your original payment method (credit card, PayPal, etc.).

• Timeline: Please note that it can take 5 to 10 business days for your bank or credit card company to process and post the refund to your account.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Questions?

Our dedicated customer care team is here to guide you through every step. Please reach out to us at hello@perloux.com for any assistance regarding your order.